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Dear Customer,
We regret that
your move did not take place without incident. Although our movers use every precaution
in
handling your household goods, instances of damage or loss sometimes occur.
Your shipment is covered
by the valuation you selected on your bill of lading.
According to the Department
of Transportation, you have nine months from your delivery date, or your conversion to permanent storage,
in which to file
a claim. This provision does not apply
to government contracts, local moves, specific
national account contracts, and
Texas
intra state moves.
If you moved within the state of
Texas
, you have 90 days from the
date of your delivery in which to file your
claim.
Please keep in mind that all transportation charges must be paid before a settlement
offer can be made.
We ask that you retain all damaged items, including shipping
cartons, until we authorize their disposal. Do
not have any items repaired or relocated
unless your claims adjuster advises you to do so
We make every effort to settle claims as quickly as possible, and we will provide
status updates through our
website as warranted. If you have any questions or concerns,
please let us know.
Sincerely,
Claims Department
Phone: 915-778-0861
Fax: 915-774-5177
Email: claims@hopeadmin.com
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