We regret that your move did not take place without incident. Although our movers use every precaution in
handling your household goods, instances of damage or loss sometimes occur.

Your shipment moved under Full Replacement Valuation (FRV). Valuation is a declaration of the value of
the property in the event that there is loss and/or damage. Under FRV, the Transportation Service Provider
(TSP) has the option to repair any item damaged in transit if the item is determined to be repairable and can
be restored to its pre-move condition. If an item can not be repaired it will be replaced with an item of like
kind and quality. In order to utilize FRV, the Department of Defense (DOD) regulations require you to file
your claim with your TSP within 9 months of delivery.

Under FRV, you are required to list on the DD Form 1840 (pink form) any loss or damage that you
observed at the time of delivery. Should you later find any loss or damage not already listed on the DD
Form 1840, complete the DD Form 1840R, which is the reverse side of the DD1840 given to you at the
time of delivery. You have 75 days from the date of delivery to complete the DD From 1840R and submit it
to us. Failure to submit a DD1840R within 75 days may result in a reduction or denial of the amount
payable on your claim.

Most claims are settled, with payment made, within 45 days of receipt of your completed claims package.
No document other than the official claim form, either the DD From 1844 or this online claim form, is
considered a claim. If you provide all the necessary information, you can be assured of a quick claim
settlement.

If our company pays for replacement of any article, the TSP has the right to take possession of said article
for whatever purpose they desire. If you wish to retain the article, consider a claim for “appearance
allowance” in lieu of full replacement.

Sincerely,

Deseret Forwarding
9625 Broadway St.
San Antonio, TX 78217
Phone: 800-356-4726
Fax: 915-774-5177